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ITS introduces a Student Service Desk to meet studentsí IT needs and improve support
The Student Service Desk is staffed by students who are familiar with student ITS needs, including support for Novell or myLaurier accounts, wireless, ResNet and other systems such as LORIS and myLearning Space.
If the request cannot be resolved by phone, it will then be logged as a service request and the most appropriate local support group will provide a resolution.
Callers will be able to choose from among a number of preset menu options, and can reach people by entering the personís extension or the first few digits of their last name. Callers will still be able to reach an operator by pressing zero.
All changes were implemented on August 15. For further information, please contact Julie Topic, Director ICT Support firstname.lastname@example.org
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